Frequently Asked Questions

When do I get my list? In what format will my list arrive?

Lists are delivered within 24 hours, typically within 30 minutes during normal business hours (9am-5pm EST). After completing your order online you will first receive an order confirmation email with your order ID. This is your receipt. Shortly after you will receive a second email, the order fulfillment email, which will contain the links to download your list. Customers with an SL360 account may also retrieve their order from the Order History table within their account. Lists are delivered in two formats:

  • Comma-delimited Text file
  • Excel spreadsheet

If you need your list delivered in any other format, please call our Data Specialists at 800.395.7707 or at

Orders from first time clients or including sensitive data elements may be put on hold until our Client Service staff verifies the order and/or collects a sample mail piece. USADATA takes Consumer Privacy seriously and follows the guidelines set forth by the Direct Marketing Association.

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