Frequently Asked Questions

What is your return policy? What if I get back a higher than expected amount of mail?

Orders may be cancelled within five business days with a cancellation fee of $5 per 1,000 names with a $25 minimum. Orders may not be cancelled after five business days.

Hold onto all returned mail pieces. Provided that your mailing consists of at least 500 pieces and is mailed out within 30 days of your order, USADATA will refund you for the price of the name and half the postage for each returned piece above the guaranteed delivery rate. We may ask you to ship us the returned pieces (at our expense) prior to a credit being issued.

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